Question 1

When am I charged?

Accepted Answer

We only deduct credits for successful extractions (200 OK responses). System errors, timeouts, or empty results are never billed. You only pay for data you successfully receive.

Question 2

Do credits expire?

Accepted Answer

No. Purchased credits are yours forever. We understand that business cycles vary, and we value the flexibility this provides to our customers.

Question 3

Is there a limit on the 20 free credits?

Accepted Answer

No. The 20 free credits provide full access to all API features, including Passport, National ID, Driver's License, Invoice, VIN, Container, HIN, and Receipt OCR. This ensures you can fully test our proprietary models before scaling.

Question 4

How is my data handled?

Accepted Answer

We process, we don't store. All uploaded images are physically wiped from our servers within 24 hours under our Zero-Retention Policy. We use TLS 1.3 encryption for all data in transit, and no human ever manually reviews your documents.

Question 5

What consumes credits?

Accepted Answer

Credits are consumed based on the document complexity: Identity documents (Passports, IDs, Driver Licenses) cost 2 credits, Invoices cost 3 credits, while VIN, Container, HIN, and Receipt OCR cost only 1 credit per successful request.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can start with the free Starter plan and seamlessly move to Pay-as-you-go by purchasing credits. For Enterprise needs, contact our sales team for custom pricing and dedicated support.

Question 7

Do you accept Cryptocurrency?

Accepted Answer

Yes! We natively accept USDT and USDC via BSC (BNB Smart Chain) and Polygon networks for fast, low-fee global payments. Plus, all crypto deposits automatically receive a 10% credit bonus since we pass our credit card and tax savings directly to you.

Question 8

Can I pay a custom amount?

Accepted Answer

Absolutely! Our system automatically calculates your credits based on the exact amount of USDT/USDC we receive. As long as your transfer meets the $5 minimum, you will receive proportional credits and still enjoy the 10% crypto bonus. For example, sending 15 USDT automatically gives you 1,800 base credits + 10% bonus = 1,980 credits.

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Frequently Asked Questions

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